Terms & Conditions

Welcome to The Variety Vault. By accessing or purchasing from our website, you agree to the following terms and conditions.

Term	Our Policy
Products	Our products may be custom-made, personalized, or produced specifically for each order.
Order Information	Customers are responsible for providing accurate name, address, contact, size, color, and customization information.
Order Cancellation	Contact us as soon as possible if you need to cancel an order. Cancellation may not be possible once an order has entered production or been shipped.
Damaged Products	Report damaged products within 15 days of receiving the order.
Defective Products	Defective products must be reported within 15 days of receiving the order, with supporting evidence.
Wrong Product	If you receive a product different from what you ordered, contact us within 15 days.
Misprinted Product	Misprinted products may qualify for a replacement or refund after review.
Missing Items	Missing items must be reported within 15 days, together with the required evidence.
Unboxing Video	Customers must record a complete, uninterrupted unboxing video starting before opening the package for claims involving damaged, defective, missing, misprinted, or incorrect items.
Unboxing Evidence	The video should show the unopened package, shipping label, opening of the package, and all contents.
Change of Mind	Returns or refunds are generally not accepted because a customer changed their mind.
Wrong Size Selected	We generally do not accept returns or exchanges when the customer selects the wrong size. Please check the size chart before ordering.
Size Received Incorrectly	If the size received does not match the size ordered, contact us within 15 days with supporting evidence.
Customized Products	Customized, personalized, and made-to-order products are generally non-returnable unless they are defective, damaged, misprinted, incorrect, or do not match the order.
Wrong Address	Customers are responsible for providing a correct delivery address. We may not be able to refund or replace orders sent to an incorrect address provided by the customer.
Lost/Damaged Shipment	Contact us as soon as possible if your package is lost or damaged during shipping. We will investigate and determine the appropriate resolution.
Exchanges	Exchanges are generally not available for change of mind, incorrect size selection, or personal preference. Defective or incorrect products may qualify for replacement.
Return Shipping	We generally do not require physical returns for defective or incorrect products unless we specifically instruct the customer to return the item.
Sale Items	Sale and promotional products are subject to the same eligibility requirements unless otherwise stated.
Gift Cards	Gift cards are non-refundable and cannot be exchanged for cash.
Refunds	Approved refunds are generally issued to the original payment method where possible.
Refund Processing	We may take up to 10 business days to process an approved refund. Banks and payment providers may require additional time.
Policy Changes	The Variety Vault reserves the right to update these terms and conditions when necessary.
Contact	For questions or support, contact masood141@gmail.com.

Customer Responsibility

By placing an order with The Variety Vault, you confirm that you have reviewed the product description, available options, size information, customization details, and shipping information before completing your purchase.

Agreement

By using our website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions and our Return & Refund Policy.