Refund policy
Return & Refund Policy
At The Variety Vault, we want you to be satisfied with your purchase. Because our products are custom-made and produced specifically for each order, we generally do not accept returns for change-of-mind, incorrect size selection, or other reasons unrelated to a product defect or fulfillment error.
If there is a problem with your order, please contact us and we will do our best to resolve it.
Damaged, Defective, Misprinted, or Incorrect Items
Please inspect your order immediately after receiving it.
If you receive:
- A damaged product
- A defective product
- A misprinted product
- The wrong product
- A product with a size that does not match the size you ordered
- A missing item
please contact us at masood141@gmail.com within 15 days of receiving your order.
To help us investigate and resolve the issue, please provide:
- Your order number
- Clear photos of the product and the issue
- Clear photos of the package and shipping label, when applicable
- A complete, uninterrupted box-opening (unboxing) video
Important: Unboxing Video
Please start recording your video before opening the package.
The video should clearly show:
- The unopened package
- The shipping label
- The package being opened
- The product and its contents from the time the package is opened until everything is visible
The video should be continuous and unedited.
An unboxing video is required for claims involving damaged, defective, missing, misprinted, or incorrect items. Without sufficient evidence, we may not be able to verify the condition of the package and its contents when delivered.
After reviewing your claim, we may offer a replacement or refund, depending on the circumstances and the available resolution.
Change of Mind
Because our products are made specifically for each order, we generally do not accept returns or refunds simply because you changed your mind.
This includes situations where:
- You no longer want the product
- You ordered the wrong product
- You selected the wrong size
- The product does not fit as expected
- You ordered the wrong color
- You entered incorrect customization information
Please carefully review the product details, size chart, and customization information before placing your order.
Size and Fit
Please check the size chart carefully before ordering.
We do not normally accept returns, exchanges, or refunds when a product does not fit because the wrong size was selected by the customer.
However, if the size received does not match the size ordered, please contact us within 15 days of receiving your order with your order details and supporting photos.
Customized and Personalized Products
Customized, personalized, and made-to-order products are generally not eligible for return or exchange unless the product is damaged, defective, misprinted, incorrect, or otherwise does not match the order.
Please carefully review your customization details before completing your purchase.
Wrong Shipping Address
Please make sure that your shipping information is correct before placing your order.
If an incorrect or incomplete address is provided by the customer, we may not be able to offer a refund or replacement.
If you notice that you entered an incorrect address, contact us immediately at masood141@gmail.com. We will try to assist if the order has not yet been processed or shipped.
Lost or Damaged Packages During Shipping
If your package is lost or arrives damaged, please contact us within 15 days of the expected or actual delivery date, with your order number and supporting evidence.
We will investigate the shipment and, where applicable, work with our fulfillment and shipping partners to determine the appropriate resolution.
If the issue is confirmed as a fulfillment or shipping problem covered by our supplier's policy, the available resolution may include a replacement or refund.
Sale Items
Sale and promotional items are subject to the same eligibility requirements described in this policy unless otherwise stated on the product or promotional offer.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash.
Exchanges
Because our products are made to order, we do not generally offer exchanges for reasons such as incorrect size selection, change of mind, or personal preference.
If you receive a defective, damaged, misprinted, or incorrect item, please contact us within 15 days of receiving your order. Depending on the circumstances, we may arrange a replacement.
Return Shipping
We generally do not require customers to physically return defective or incorrect products unless we specifically instruct you to do so.
If a return is specifically requested by The Variety Vault, we will provide instructions regarding the return.
Refunds
Once we have reviewed your claim and determined that you are eligible for a refund, we will notify you of the approved refund amount and processing method.
Approved refunds will generally be issued to the original payment method used for the order, where possible.
Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to reflect the refund in your account.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Because our products are custom-made, orders may enter production shortly after being placed. Once an order has entered production or has been shipped, cancellation may no longer be possible.
Contact Us
If you have any questions about our Return & Refund Policy or need help with an order, please contact us:
The Variety Vault
Email: masood141@gmail.com